SaaS Agreement

This SaaS Agreement ("Agreement") is entered into between You (the "Customer") and instaSpace (the "Provider") and governs Your access to and use of the instaSpace platform and related services (the "Service").

By subscribing to or using the Service, You agree to be bound by this Agreement. If You are entering into this Agreement on behalf of an organization, You represent that You have the authority to bind that organization.

instaSpace provides an AI-powered contract management platform that enables users to draft, review, negotiate, sign, and manage contracts. The Service includes web-based access, AI-assisted contract review, document storage, workflow automation, and related features as described on our website.

The Provider reserves the right to update, modify, or enhance the Service from time to time. Material changes that reduce core functionality will be communicated to the Customer in advance.

Access to the Service requires a paid subscription. Subscription fees are billed in advance on a recurring basis (monthly or annually) as selected at the time of purchase.

All fees are non-refundable except as expressly stated in our refund policy or as required by applicable law. The Provider may update pricing with at least 30 days notice before the next billing cycle.

Failure to pay fees when due may result in suspension or termination of access to the Service.

The Customer is responsible for maintaining the confidentiality of account credentials and for all activities that occur under their account.

The Customer shall use the Service in compliance with all applicable laws, regulations, and this Agreement. The Customer shall not use the Service to process, store, or transmit any content that infringes on third-party rights or violates applicable law.

The Customer is responsible for the accuracy and legality of all data and content uploaded to or processed through the Service.

The Customer retains all ownership rights in and to Customer Data (including contracts, documents, and other content uploaded to the Service). The Provider does not claim ownership of Customer Data.

The Customer grants the Provider a limited, non-exclusive license to process Customer Data solely for the purpose of providing and improving the Service.

The Provider retains all rights in and to the Service, including all software, algorithms, technology, documentation, and intellectual property. Nothing in this Agreement transfers ownership of the Service or its components to the Customer.

The Provider does not use Customer Data to train AI models. Customer Data is processed solely for the purpose of providing the Service to the Customer.

The Provider implements appropriate technical and organizational security measures to protect Customer Data, including encryption at rest and in transit, access controls, and regular security assessments.

The Provider's data processing practices are governed by the Data Processing Agreement (DPA), which forms part of this Agreement.

The Provider maintains infrastructure designed for enterprise-grade reliability and compliance with applicable data protection regulations.

The Provider targets 99.9% uptime for the Service, excluding scheduled maintenance windows. Scheduled maintenance will be communicated to Customers in advance when possible.

The Provider does not guarantee uninterrupted or error-free operation of the Service. The Customer's sole remedy for downtime exceeding the target is a service credit as determined by the Provider's SLA policy.

To the maximum extent permitted by applicable law, the Provider's total aggregate liability under this Agreement shall not exceed the total fees paid by the Customer during the twelve (12) months preceding the event giving rise to the claim.

In no event shall the Provider be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, whether arising from contract, tort, or otherwise.

The limitations in this section apply regardless of whether the Provider has been advised of the possibility of such damages.

This Agreement commences on the date of Your first subscription and continues for the subscription term selected. Subscriptions automatically renew unless cancelled before the end of the current billing period.

Either party may terminate this Agreement for material breach if the breaching party fails to cure the breach within 30 days of written notice.

The Provider may suspend or terminate access to the Service immediately if the Customer violates this Agreement or applicable law, or if continued provision poses a security risk.

Upon termination, the Customer's access to the Service will cease. The Customer may request export of their data within 30 days of termination, after which the Provider may delete Customer Data in accordance with the DPA.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

The Provider does not warrant that the Service will meet the Customer's specific requirements or that the AI-generated outputs will be error-free. The Customer is responsible for reviewing all AI-assisted outputs before relying on them.

This Agreement, together with the Terms of Service, Privacy Policy, and Data Processing Agreement, constitutes the entire agreement between the parties regarding the subject matter herein.

This Agreement shall be governed by the laws of the Sultanate of Oman. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of Oman.

The Provider may update this Agreement from time to time. Material changes will be communicated to the Customer at least 30 days before taking effect. Continued use of the Service after such changes constitutes acceptance of the updated Agreement.

If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.